Independent. Family-run. Personal.
Our story
Two neighbouring homes in Queens Park, Bournemouth, brought together by a commitment to dignified care and the people behind it.
Rooted in Howard Road
Today, Amrial Care Limited runs The Alexandra at Farway Grange for residential and dementia care, and Farway Grange Nursing for nursing care.
The Nathoo family’s connection with Farway Grange goes back to 1986. [CONFIRM] Family-history wording and how much biography to include before launch.
[CONFIRM] Founder names and spelling, Amrial name history, and any historical dates before expanding this story.
What matters to us
Dignity, in the everyday
Our mission is to provide dignified care to our residents, peace of mind to families, and purpose and opportunities for our team.
Compassion
Noticing, feeling, and responding to distress with warmth, care, and a commitment to action. Caring about residents, families, and one another.
Decency
Treating people with respect, honesty, and consideration.
Development
Growing as individuals, and making our home a better place.
Accountability
Owning our work, our promises, and our mistakes.
Our values in practice
Compassion
Noticing, feeling, and responding to distress with warmth, care, and a commitment to action. Caring about residents, families, and one another.
What we believe
- Everyone deserves to feel heard, even when their words don’t come easily.
- Distress takes many forms: Pain, confusion, fear, loneliness – all deserve our attention.
- Small things mean everything in care.
- We are all human; patience and forgiveness see us through hard days.
What this looks like in practice
- We listen to understand – through words, expressions, and what’s unspoken.
- We notice the small signs – a change in mood, a drop in appetite, a quiet withdrawal.
- We anticipate distress and step in before it deepens.
- We make time for the small kindnesses, even on busy shifts – a familiar song, a held hand, a remembered name.
- We meet hard moments with patience – for residents, and for each other.
Decency
Treating people with respect, honesty, and consideration.
What we believe
- A resident is a person with a name, a life, and a story, never just a room or a diagnosis.
- Honesty builds trust – with residents, families, and each other.
- Dignity lives in the smallest moments.
- Humility keeps us open to perspectives we might miss.
What this looks like in practice
- We treat each resident as an individual, knowing what matters to them.
- We are honest, even when it’s uncomfortable.
- We think before we speak; tone matters as much as words.
- We knock, we ask, we wait – every time.
- We listen to families and colleagues – they often see what we miss.
- We speak up when something isn’t right – for safety, for dignity, or because it could be better.
Development
Growing as individuals, and making our home a better place.
What we believe
- Good care evolves – there is always more to learn.
- Residents flourish when their interests, identity, and history are honoured.
- A home worth living in is one we keep improving – small things, every day.
What this looks like in practice
- We learn from each shift – through training, reflection, and feedback.
- We encourage residents to pursue their interests and try new things.
- We champion causes we care about – dementia care, end-of-life support, infection control, activities, or anything that matters to us.
- We leave each room and each shift better than we found it, asking: ‘Is this acceptable? How can I make it better?’
Accountability
Owning our work, our promises, and our mistakes.
What we believe
- People depend on each other in a care home – promises matter.
- Mistakes happen; what matters is how we respond.
- High standards are how we keep residents safe and families confident.
- Trust is built in the small moments of follow-through.
What this looks like in practice
- We do what we said we would – residents, families, and colleagues all depend on it.
- We are open about mistakes – we apologise, put things right, and tell those affected.
- Handover matters in care: We close the loop on what we started, or hand it over clearly so a colleague can pick it up.
- We hold ourselves to high standards, and learn from incidents, complaints, and near misses.
Quality and reassurance
Regulated by the Care Quality Commission
Both homes are registered with CQC under Farway Grange. The Alexandra at Farway Grange is our public name for 23 Howard Road.
CQC rating display
[CONFIRM] Insert the official live CQC widget and re-check the current rating before launch.
Meet the home behind the name
A conversation and a visit can help you decide what feels right. We will talk through care needs, funding and the next steps together.